YOUR TRUST MATTERS
At Buckley's Auto Care, your trust is paramount. We're deeply committed to protecting your personal information with the same transparency and respect we bring to every repair.
EST. 1966 · WILMINGTON, DE
Three generations of Delaware drivers.
AAA Approved
Auto Repair Facility
NAPA Auto Care Center
Nationwide network
ASE Certified
Master technicians
3-Year / 36,000-Mile
Nationwide warranty
Family & Veteran Owned
Three generations
60 Years in Delaware
Since 1966
Privacy Policy Buckley’s Auto Care — Last updated: March 23, 2026
SMS Disclosure: By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.
1. Introduction Buckley’s Auto Care (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, website, SMS/text messaging services, and related services (collectively, the “Services”).
2. Information We Collect We may collect the following types of information:
Personal Information: Name, email address, phone number, and mailing address provided during account registration or service booking. Vehicle Information: Vehicle year, make, model, and VIN associated with your service history. Communication Data: SMS/text messages, in-app chat messages, and email correspondence related to your service appointments and account. Device Information: Device type, operating system, push notification tokens, and app usage analytics. Service Records: Repair orders, appointment history, and payment information processed through our service management system. 3. How We Use Your Information We use the information we collect to:
Process and manage your service appointments and repair orders Send appointment reminders, service updates, and verification codes via SMS and email Communicate with you about your vehicle service needs Manage your rewards program account and coupon redemptions Send promotional offers, coupons, and service recommendations (with your consent) Improve our services and customer experience Comply with legal obligations 4. SMS/Text Messaging When you provide your phone number and create an account or submit a form, you consent to receive SMS/text messages from Buckley’s Auto Care. These messages may include:
Transactional Messages: Appointment confirmations, reminders, service status updates, and verification codes. These are necessary for your account and service management. Promotional Messages: Special offers, coupons, service recommendations, and rewards program updates (only if you have opted in). Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
To opt out of promotional SMS messages, reply STOP to any message or update your communication preferences in the app settings. Note: You cannot opt out of transactional messages (appointment confirmations, verification codes) while maintaining an active account, as these are essential to service delivery.
For help, reply HELP to any message or contact us at (302) 999-8285.
5. Data Sharing And Disclosure We do not sell your personal information. We may share your information with:
Service Providers: Third-party platforms that help us deliver our services (e.g., Tekmetric for shop management, Zoom for phone/SMS communications, Firebase for push notifications). Legal Requirements: When required by law, regulation, or legal process. 6. Data Security We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (TLS/SSL), secure authentication tokens, and access controls. However, no method of electronic transmission or storage is 100% secure.
7. Data Retention We retain your personal information for as long as your account is active or as needed to provide you services. SMS message logs are retained for customer service purposes and are deleted upon account closure or upon request.
8. Your Rights You have the right to:
Access the personal information we hold about you Request correction of inaccurate information Request deletion of your account and associated data Opt out of promotional communications at any time Update your communication preferences in the app 9. Children’s Privacy Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes To This Policy We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date.
11. Contact Us If you have questions about this Privacy Policy or our data practices, contact us at:
Buckley’s Auto Care Phone: (302) 999-8285 Email: info@buckleysautocare.com Website: buckleysautocare.com
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
© 2026 Buckley’s Auto Care. All rights reserved.
“For nearly six decades, our family has built a legacy of trust, one honest repair and one safe journey at a time. It's a promise passed down through generations, and one we honor every day.”
— THE BUCKLEY FAMILY PROMISE
TWO LOCATIONS · ONE STANDARD
NEW CASTLE COUNTY · DE
1604 E Newport Pike
Wilmington, DE 19804
Mon–Fri · 8:00 AM – 5:30 PM
Our flagship Wilmington shop has been the heart of Buckley's Auto Care since we moved into this 1/2-acre lot in 2006. Conveniently positioned near the I-95 / Route 141 interchange, we're an easy stop for drivers across northern New Castle County.
SUSSEX COUNTY · DE
28858 Harmons Hill Rd
Millsboro, DE 19966
Mon–Fri · 8:00 AM – 5:30 PM
Our Millsboro location brings the same family-owned, AAA-approved Buckley's experience to drivers across Sussex County. Tucked just off Route 5 and Harmons Hill Road, we're a quick stop for the beach communities, retirement neighborhoods, and small fleets that call southern Delaware home.
